After a little research and digging I found that this was a common issue with a simple reset fix. The spotify is default, you can add your account and play from your phone/computer. It is a real shame that this issue has arisen on such a prestigious brand. Don't waste your money. I don't know what's up with those guys that say that the sub and rear speaker cuts off and on but I have the soundbar for a month and I dont have any problems, maybe they using a cheap hdmi cable or they have a sorry internet. Its very random, sometimes only once and sometimes alot. Thank you for choosing Sony! Let's isolate the issue by following the steps below.https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:Name:Username:Model Number:Issue:Telephone Number:Sincerely,Erin. I bought this sound bar 2 weeks ago. I am Sony's perfect test mule -- a home theater enthusiast, audio snob, and cynical-and-proud member of the the "soundbars are nonsense and your speakers should be wired" camp. Let's troubleshoot the issue by following the steps. Should the HDMI Input always be using HDMI 3 (eARC/ARC)? The … Then a few days go buy and it will not pair to the TV and there is no sound being put out. -Vincent, HTZ9F 29/07/2020 by Southern Gal (USA) Verified Purchaser Verified. The sound is amazing from the sound bar. We watched WW84 and every 20 mins or so the sound would cut out for about 2-3 seconds. The main problem I, and others, have found is the connection to rear speakers and the subwoofer. Since day one the soundbar loses sound when watching programming on Hulu, Netflix, or Prime video. I purchased this unit new along with a Bravia XBR-65X950H so as to ensure no compatibility issues. So don't tell people not to buy it because you have problem setting the thing. HTZ9F 29/07/2020 by Southern Gal (USA) Verified Purchaser Verified. This is not the case with the sound bars we have purchased. HTZ9F 19/04/2020 by Cjnords (USA) Verified Purchaser Verified. Reviews Sony HT-Z9F 400-Watt 3.1 Channel Dolby Atmos Sound Bar with Wireless Subwoofer. Thank you for your feedback on the Z9F Dolby Atmos soundbar. I have the Bar connect to my router via ethernet cord. The LED of the subwoofer will be Amber once Secure Linked. We get it home and set it up super easy and no problems. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf. Surround sound good. If there is an obstacle between the main unit and the rear speaker, move or remove it.Locate the system apart from it. This is not the experience we want you to have. UK retailer. Very disappointed in Sony! Sony knows but doesn't care. At first I was going to be looking for a Bose as that's what I had before. The remote is Over all it performs well and delivers good quality sound. The software is defective as Sony will not fix it. I feel like I am in the movie theater in my living room!! With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. Thank you for sharing your wonderful experience using your HT-Z9F and thanks for choosing Sony! Here is our review of Sony HT-Z9F. We'll take note of this feedback for the improvements to our future products. I even moved the subwoofer to the back of the room to provide a larger space for sound, but it still continued with the cutting out. 4. Sony knows but doesn't care. Please also ensure that any WiFi router or modem is placed away from your audio as they may cause interference with the operation of your soundbar and speakers. The rear speakers connect wirelessly, and that’s done through an easy-to-find menu on the soundbar’s extensive on-screen display. The base is more than I could every need. I have the player plugged directly to the sound bar. Both products are truly superb. For a complete sound, I would suggest purchasing the wireless rear speakers with it so you can enjoy the full effects that this soundbar has to offer. Seems like it’s a known issue. Hi Southern Gal, we're glad you like our product. The sound is amazing from the sound bar. This unit went from an occasional reboot a year ago to now not going more than 60 minutes without rebooting itself. I cannot get this to resolve to the point where I had to buy another company soundbar and magically it works. The BT sound from my phone with 320kbs quality is extremely disappointing. I am loving recent Sony products with Android TV and casting built into the Sound Bars. After software upgrade seems this issue was fixed. DO NOT BUY THIS WASTE OF MONEY! When I switched apps and even going to the cable box there was sound output. After software upgrade seems this issue was fixed. The Sony HT-S350, on the other hand, features a bar and a wireless subwoofer for just $279.99. The sound bar can certainly pump out a lot of volume with depth, but speech from regular TV channels, in particular like the News or Game shows, is very rough, jagged and prickly. It is not consistent and I can't pin down a reason. can't wait for the tv tomorrow.... Hi Sonyjade, Excellent! By. -Sam. Our old home theatre system had finally died and I am so glad we replaced it with this sound bar. But we have experienced the sound just disappears many time in between the movie or series and we have to restart the TV to get the sound from sound bar The connection from source to sound bar is glitchy. Please note: Some product variations and/or features mentioned within Product Reviews may not be available in all countries. do you have the HDMI settings in the soundbar set to "enhanced"? I sent this product back for repair 3 times and each time it came back exactly the same, still not working consistently. It would happen 2-3 times and for only a few seconds. Sincerely,Jay, HT-ZF9 02/01/2021 by Coatsy79 (United Kingdom), Tried this in a local store and it was noticeably better than anything else at the same price, sound is rich and balanced with good punchy bass and the virtual surround is very convincing, HT-ZF9 02/01/2021 by Stevew7 (United Kingdom), I bought this (Sony's top end) sound bar to go with Sony's 55XH9505 Hi end TV. Part of normal operations, our soundbar, Thank you so much for sharing amazing. Is terrible that this unit 3.1 is amazing I played a different movie sound was heard in... N'T need to send this unit new along with two HDMI inputs and HDMI. 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